Opinion/Complaint

This page explains how to make a complaint about the insurance products or services. By following this procedure, we can make sure your concerns are dealt with as quickly and effectively as possible. We’ll reply to you no later than 5 working days after receiving your complaint.

By Post: Falcon Insurance Company (Hong Kong) Limited
Suites 7-11, 3/F, No.12 Taikoo Wan Road, Taikoo Shing, Hong Kong
By Email: info@falconinsurance.com.hk
By Fax: (852) 2232 2899
By Phone: (852) 2232 2888
Insurance Authority

The Insurance Authority is a statutory body that regulates the conduct of insurance companies and intermediaries. Please refer to the Insurance Authority’s website for more details.

Website: http://www.ia.org.hk
By Post: Insurance Authority
19/F, No.41 Heung Yip Road, Wong Chuk Hang, Hong Kong
By Email: complaints@ia.org.hk 
By Fax: (852) 3753 3812

The Insurance Complaints Bureau (ICB) has been set up to help customers resolve insurance-related disputes. This includes adjudication for claim-related complaints and mediation for other monetary disputes with insurers (not related to claims). In both cases, the value of the complaints should not exceed HK$1,000,000. Please refer to the ICB’s website for details.

Website: http://www.icb.org.hk
By Post: Insurance Complaints Bureau
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
By Email: icb.enquiry@icb.org.hk
By Fax: (852) 2520 1967
By Phone: (852) 2520 2728
By Post:


Falcon Insurance Company (Hong Kong) Limited
Suites 7-11, 3/F, No.12 Taikoo Wan Road, Taikoo Shing, Hong Kong

By Email:


info@falconinsurance.com.hk

By Fax:


(852) 2232 2899

By Phone:


(852) 2232 2888

Insurance Authority

The Insurance Authority is a statutory body that regulates the conduct of insurance companies and intermediaries. Please refer to the Insurance Authority’s website for more details.

Website:


http://www.ia.org.hk

By Post:


Insurance Authority
19/F, No.41 Heung Yip Road, Wong Chuk Hang, Hong Kong

By Email:


complaints@ia.org.hk 

By Fax:


(852) 3753 3812

The Insurance Complaints Bureau (ICB) has been set up to help customers resolve insurance-related disputes. This includes adjudication for claim-related complaints and mediation for other monetary disputes with insurers (not related to claims). In both cases, the value of the complaints should not exceed HK$1,000,000. Please refer to the ICB’s website for details.

Website:


http://www.icb.org.hk

By Post:


Insurance Complaints Bureau
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

By Email:


icb.enquiry@icb.org.hk

By Fax:


(852) 2520 1967

By Phone:


(852) 2520 2728